General terms and conditions

1. General: Bodyflight Sweden AB, org.nr 559154-5453 provides the experience “Bodyflight”, which means that people can fly their own body on a jet of air in a glass chamber. The person who purchases an experience is referred to below as the Customer. The experience is provided at the facilities in Gothenburg and Stockholm.

2. Insurance: All Customers who purchase the Bodyflight experience will be insured for accidents at no extra cost in the event of any damage, loss or other inconvenience arising in connection with the experience itself.

3. Restrictions and other limitations: Bodyflight.se states the limitations and conditions that apply to the Bodyflight experience. If you are unsure about these conditions, please contact Bodyflight for more information. Bodyflight also wishes to draw the Customer’s attention to the fact that the stated time required for each experience should be seen as an estimate.

4. Bodyflight delivers gift cards that are multi-purpose vouchers and are valid as payment for all services and products at Bodyflight Stockholm and Bodyflight Gothenburg as well as companies within the Bodyflight Group. Purchases of gift cards can be booked at the time of purchase, or at a later time, through the booking system provided on bodyflight.se or another website within the Bodyflight Group.

The gift cards are valid in Stockholm and Gothenburg or another designated location. The Bodyflight activity is eligible for health care subsidies. In order to receive a receipt with their personal identification number, the customer needs to provide their personal identification number at the time of purchase.

5. Gift cards are valid for 12 months from the date of purchase. The customer must book an appointment within the validity period of the gift card. In cases where the customer has not booked within the validity period of the gift card, it is considered used up. Large groups are not covered by the buy-back guarantee. If the validity period of the gift card is about to expire, it can be extended for another 4 months. The price for this is 25% of the original value of the gift card.

6. The booked appointment is binding but can be rescheduled. For private individuals, rescheduling of a booked appointment can be done no later than 72 hours before the scheduled booked appointment. In the event that the Customer has suffered from illness, a doctor’s certificate is accepted for rescheduling of an appointment. For groups of more than 10 people and companies, cancellation and rescheduling apply at least 14 days before the booked appointment.

7. Right of withdrawal: If a private customer wants to return a gift card purchase made via Bodyflight and the experience has not already been booked, a refund is possible within 14 working days from the date the purchase was made. If the purchase was made via a Bodyflight authorized retailer, the Customer must contact the retailer for return of the item and refund. For larger groups and corporate customers, the cancellation rules in point 6 apply.

8. Complaints and liability: Bodyflight is liable in the manner specified in these General Terms and Conditions towards the Customer. Any complaints should be sent to Bodyflight at stockholm@bodyflight.se or goteborg@bodyflight.se

9. Lost or stolen gift card: In the event of a lost or stolen gift card, the Customer must contact Bodyflight immediately. The Customer will receive a new gift card if the Customer can be found in Bodyflight’s records or otherwise prove their purchase. An administrative fee of SEK 150 will be charged.

10. Special offers: Bodyflight may offer pleasure flights at special prices, so-called promotions. Special terms and conditions apply to promotions, which are stated at the time of each promotional offer.

11. Force Majeure: Bodyflight is further exempted from liability towards the Customer if Bodyflight is prevented from fulfilling its obligations due to circumstances beyond Bodyflight’s control or ability that Bodyflight could not reasonably have been expected to foresee, and the consequences of which Bodyflight could not reasonably have avoided or overcome, or if Bodyflight is prevented from fulfilling its obligations due to circumstances attributable to a third party or due to natural disaster, lightning strike, power outage, labor dispute, war or other unrest, fire, new or changed legislation or government regulations, errors in external telecommunications or similar circumstances.

12. Changes: Bodyflight reserves the right to change its General Terms and Conditions without prior notice, at its own discretion or due to government requirements. Any changes will enter into force as soon as they become available on bodyflight.se. The customer is therefore advised to stay updated regarding the General Terms and Conditions.

13. Personal data policy: When the Customer places an order with Bodyflight, the Customer provides personal data. In connection with the Customer’s order, the Customer agrees that Bodyflight stores and uses the Customer’s data in Bodyflight’s operations to fulfill the agreement with the Customer. Bodyflight may also use the Customer’s e-mail address for newsletters and for marketing purposes.

According to the GDPR, the Customer has the right to access the information that Bodyflight has registered about the Customer. If the information is incorrect, incomplete or irrelevant, the Customer may request that the information be corrected or removed. In such a case, please contact us at stockholm@bodyflight.se or goteborg@bodyflight.se Bodyflight does not send any personal data to third parties unless required by law, order or other authority action.

14. Bodyflight confirms the purchase via email to the Customer. Upon check-in, the Customer agrees that a film will be recorded on the Customer during the flight. The purpose of this is to provide the Customer with a documented memory of their experience. The Customer also agrees that Bodyflight will publish the film on a selected “social media platform” or online community after the flight. Bodyflight cannot guarantee a film on all Customers. The absence of a film may be due to, for example, technical problems.

15. Card information: When you shop at Bodyflight Sweden, your payment is processed by Svea, a secure electronic payment solution for Visa and MasterCard/Eurocard. All card information is stored in accordance with the card network regulations. You will be charged immediately and money will be deducted directly from your card.

16. Cookies: A prerequisite for using the Bodyflight website is that you accept the use of session cookies. These cookies are used to enable you to place your orders in a simple and smooth manner and disappear when you log out of the service or close your browser. If you do not want to accept the use of cookies, you can make settings via your browser’s security settings. Please note that refusing the use of cookies means that some functions will not function fully.

17. Protected Information: In order to prevent unauthorized access, ensure the accuracy of information, and ensure that the information is used appropriately, Bodyflight Sweden, together with suppliers, has implemented certain physical, electronic, and managerial security procedures to protect the information we collect online. We protect the information in accordance with established security standards and procedures, such as Secure Sockets Layer (SSL), and we constantly evaluate new technologies designed to protect information. Bodyflight employees are trained to understand and follow these procedures for processing information, and we inform all employees of our confidentiality agreements, procedures, and guidelines.

18. We use Svea as a payment solution and thereby meet the required requirements for payment solutions at all times. This means that you can safely and securely make your card payment on the Bodyflight website.

Corporate invoice via Svea
Credit check: When applying for payment via corporate invoice, a standard credit check is carried out, which may mean that a credit report is obtained. Payment terms: The due date and other terms for corporate invoices are stated on the invoice. When paying by invoice, payment must be received no later than 30 days from the invoice date. In the event of a delay in payment, a reminder fee of SEK 60 will be charged and late payment interest of 2% per month from the due date until full payment is made.

Transfer: All corporate invoices will be transferred to Svea Bank AB, 556158-7634 (“Svea Bank”). All payments due to the invoice must be made to Svea Bank. GDPR: When paying via corporate invoice, the invoice will be transferred to Svea Bank AB and we will then share the corporate customer’s personal data with Svea Bank. Svea Bank is the data controller for the receivables that we have transferred to Svea Bank. For detailed information about Svea Bank’s processing of personal data, please read Svea’s data protection information, which is available at https://www.svea.com/dataskydd or contact Svea by post at 169 81 Solna, telephone 08 – 514 931 13 or swp@svea.com. The data protection officer can be reached at privacy@svea.com.